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Servant Leadership

Through servant leadership we deliver service beyond our customers’ expectations

Guiding Principle

Acceptable Behaviours

Unacceptable Behaviours

We serve with integrity

We deliver what we say we will do, and on time – we keep our promises

We serve our customers and our colleagues with respect

We do not deliver on our promises

We are disrespectful to our customers and our colleagues

We embrace and seek to understand our customers’ brands and the older Australians they care for

We seek to understand our customers’ toughest challenges

We make ourselves aware of, and act within each customers’ brand and cultural norms

We are not interested in understanding  our customers’ challenges

We do not follow our customers’ code of conduct, presentation standards or cultural norms

We meet and exceed our customers’ needs through delivery of our exceptional services

We ensure the guests of our customers have clean, safe, and healthy environments

We are reasonably priced

We strive to get it right the first time

We learn from our mistakes. We are committed to Continuous Improvement

We proactively anticipate customers' future needs

We do not do our jobs to the best standards and quality

We overcharge our customers

We do not strive to get it right the first time

We repeat the same mistakes, without learning what needs to change

We do not consider the ongoing customer relationship

We make clear decisions, and give direction

We have a clear purpose and direction that is known to all

We explain our decisions

We do not know or communicate the direction and purpose of NGS

We implement decisions without clear explanations

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