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We can be trusted to do the right thing, even when no-one is looking

Guiding Principle

Acceptable Behaviours

Unacceptable Behaviours

We are open, honest and transparent in all our dealings

We communicate clearly in a way that is understood by all

We provide correct, consistent and complete information

We do not ignore something of importance that we are aware of

We take the extra step to ensure understanding

We use complex language or technical terms unnecessarily when communicating

We do not share information

We do not update information provided to others

We ignore issues because we don’t want to be involved

We consistently lead by example

We live our values to uphold our reputation

We have policies in place to ensure there is no discrimination

We do not tolerate bullying, discrimination or harassment

We do not ignore colleagues and customers’ needs

We do no deliver on our values or promises

We ignore acts of discrimination, bullying and harassment

We are oblivious to the needs of others

We speak up if we see something that is not right

We raise and discuss problems experienced, and offer solutions

We don’t blame people for bringingmistakes and problems to our attention

We do not bring risks to the attention of management

We hide our mistakes

We always follow laws and regulations

We comply with all relevant laws, policies & procedures, including our customers

We ensure everyone knows the regulations

We ignore the law and our own procedures

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